01Is the proposal really free?
Yes. Tell us about your business and we'll send a preview of your homepage with a simple plan to your WhatsApp. No payment, no obligation.
02What counts as one change?
One edit to one section of one page. For example: add a new project, replace a team photo, update your address. A brand-new page uses more than one credit, and we'll always tell you how many before we start.
03How fast are changes made?
Most changes are done the same working day. You get a WhatsApp message as soon as the change is live.
04Will our company details be shown properly?
Yes. Your registered company name, registration number and contact details appear in the footer of every page.
05What if we use up our credits?
Top up with 20 credits for RM399, or go unlimited for RM999. Both last a full year from the day you pay, even past your renewal date. Unlimited covers one request at a time: as soon as one is done, send the next.
06Can we pay from the company account?
Yes. We accept FPX from corporate banking accounts, as well as personal FPX, DuitNow QR, cards and e-wallets.
07What happens when the year is up?
We'll WhatsApp you before your renewal date with a payment link. Renew to keep your website online, at the same yearly price you joined at. The new year comes with 5 change credits. Unused yearly credits don't carry over; top-up credits keep their own 1-year validity.
08How do we get the 5 free credits in the app?
The Taipje app is your customer portal, added to your phone's home screen in a few taps (we send you the link, nothing to download from an app store). Open it and tap Claim: 5 credits are added to your website straight away. Use them on WhatsApp or in the app, like your other credits. It's a one-time gift: each website can claim it once, whoever on your team claims it. You can chat with us in the app too.
09Will the price go up later?
Not for you. RM399 a year is our intro price (the original price is RM999), and the price you join at is locked in: it stays the same every year you renew without a break.
10Do we need our own domain name?
Yes, a website needs one, such as yourcompany.com.my. Use one you already own, or register one yourself at any Malaysian registrar, and we'll send you a short guide to point it to us. Your email keeps working. Or we can register, set up and renew a .com or .com.my for you for RM150 a year, in your company's name.
11Can customers order from our menu or catalog?
Yes, if you want. Switch on the WhatsApp cart in your portal: visitors add items and send you the whole order or enquiry as one WhatsApp message. Switch it off and your website just shows items and prices. Prices, new items and "sold out" are updated by you in the portal, free, without using credits. Prefer us to add them? Send your menu or price list as a request: it's 1 credit per 25 items.
12Do our customers need to download an app?
No. Café, Salon and Beauty Websites open in any phone's browser and work like an app: customers can add them to their home screen with your logo, in one tap. Nothing to install, nothing for you to submit to an app store.
13Can customers see our website in BM or Chinese?
Yes. Café, Salon and Beauty Websites can show in English, Bahasa Melayu and 中文. You type your menu or services in one language and we translate the rest for you; you can correct any wording in your portal. Visitors see their phone's language and can switch with one tap.